We are pleased to report that the problems reported last week with ScienceDirect have now been resolved by the company and PDFs and web pages should be accessible as normal.
However the company have advised that users clear their browsers of cookies before accessing ScienceDirect.
We apologise for the incovenience this caused and please get in touch with us at firstname.lastname@example.org if you have any queries at all.
We are sorry to report that the problems reported yesterday with ScienceDirect around downloading PDFs and accessing some pages are still ongoing.
Some potential workarounds are available but please be aware these have worked for some users but not all:
- While the PDF version of articles are not downloading, if you click the title of the article it will take you to the html version (if available) and you should be able to read the article.
- On campus try going to www.sciencedirect.com. As you are on campus it should recognise you as an RGU student without logging on and so you should be able to search for, access and download articles.
This problem continues to affect universities throughout the UK and the company is investigating with then to try and fix this problem.
We apologise for the inconvenience this is causing and will continue to update you as we know more.
We are sorry to report that there are currently issues with downloading PDFs and accessing pages from ScienceDirect with users frequently seeing an error message.
This is a problem affecting a range of universities and the company is working to fix the problem.
We apologise for the inconvenience and will update once we know more.
Normal access has now resumed for the Science Direct database. We apologise for any inconvenience caused.
We regret to tell you that you cannot access the content on the Science Direct database due to technical problems. The publisher is aware of this; hopefully they will be able to sort the problem soon.