ScienceDirect problems resolved

 

 

We are pleased to report that the problems reported last week with ScienceDirect have now been resolved by the company and PDFs and web pages should be accessible as normal.

However the company have advised that users clear their browsers of cookies before accessing ScienceDirect.

We apologise for the incovenience this caused and please get in touch with us at library@rgu.ac.uk if you have any queries at all.

ScienceDirect problems ongoing

 

 

We are sorry to report that the problems reported yesterday with ScienceDirect around downloading PDFs and accessing some pages are still ongoing.

Some potential workarounds are available but please be aware these have worked for some users but not all:

  • While the PDF version of articles are not downloading, if you click the title of the article it will take you to the html version (if available) and you should be able to read the article.
  • On campus try going to www.sciencedirect.com. As you are on campus it should recognise you as an RGU student without logging on and so you should be able to search for, access and download articles.

This problem continues to affect universities throughout the UK and the company is investigating with then to try and fix this problem.

We apologise for the inconvenience this is causing and will continue to update you as we know more.