Access problems to Emerald Journals – Solution

Earlier today we reported access problems to the journals on the Emerald platform (see original post here). We have now heard back from the company and they have given us a solution for the problem.

If you try and access an article or a journal on Emerald that is included within our subscription and you get this error message:

 

 

Please go to the top right of the screen and click the button that says “reset authentication”:

 

 

The company also recommend clearing the cookies and cache in the browser and starting a fresh session.

We hope this helps but if you experience any further access issues please get in touch at library@rgu.ac.uk.

Access problems to Emerald Journals

We are sorry to report that we are currently experiencing access problems for journals on the Emerald platform. When trying to access articles users are seeing this error message:

 

 

We are sorry for the inconvenience this is causing, we have contacted the company about the problem and will update once we have a resolution

Downtime for Emerald database on Tuesday 4th October

We have  been advised of upcoming maintenance on Emerald database next week:

The work is scheduled to take place on Tuesday 4th October 2016, beginning at 08:00 GMT – lasting for up to 12 hours.

And they state that functions such as: search, registration, alert subscriptions etc. will be unavailable during this time prompting a notification that “site functionality is temporary unavailable”.

Downtime for Emerald database on Tuesday 7th June

emerald

We have  been advised of upcoming maintenance on Emerald database this week:

The work is scheduled to take place on Tuesday 7 June 2016, beginning at 08:00 GMT – lasting for up to 12 hours.

And they state that functions such as: search, registration, alert subscriptions etc. will be unavailable during this time prompting a notification that “site functionality is temporary unavailable”.

Downtime for Emerald database

We have just been advised of upcoming maintenance on Emerald database on Tuesday 22 March. 

Work is scheduled to begin at 08:00 GMT and may last up to 12 hours. During this time various aspects of functionality, including the search function, will be unavailble.

Click to see what time this maintenance window will occur in your region.

We apologise for any inconvenience caused.