Access problems to Emerald Journals – Solution

Earlier today we reported access problems to the journals on the Emerald platform (see original post here). We have now heard back from the company and they have given us a solution for the problem.

If you try and access an article or a journal on Emerald that is included within our subscription and you get this error message:

 

 

Please go to the top right of the screen and click the button that says “reset authentication”:

 

 

The company also recommend clearing the cookies and cache in the browser and starting a fresh session.

We hope this helps but if you experience any further access issues please get in touch at library@rgu.ac.uk.

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